Job: COMMERCIAL REFRIGERATION SERVICE MANAGER

COMMERCIAL REFRIGERATION SERVICE MANAGER
Salary – Negotiable
Listing Date 2018-07-04

Under Categories Job Type Location
Refrigeration Permanent Durban

Job Specification

The Group is a commercial refrigeration contractor specialising in supermarkets servicing and installations.

 

Job Purpose

  • Provide excellent customer service.
  • The person will also be responsible for ensuring quality of service and continual improvement.

 

Responsibilities

  • Customer Satisfaction – is always the main objective
  • Develop working relationships with clients.
  • Co-ordinate department resources and prioritization
  • Manage effective systems to control time, cost and quality
  • Revenue generation and Invoicing
  • Control Routine Servicing Invoicing and targets and monthly management reporting on performance
  • Customer feedback, reporting, estimate, quote and follow up of items identified during servicing
  • Responsible for all routine service supervision of commercial refrigeration plant and equipment
  • Routine checks conducted on site of services
  • Maintain and determine warranty service requirements from contracts department
  • Control of Service Department resources including tools & equipment
  • Ensure compliance to all aspects of Health, Safety and Environment
  • Train and develop service staff in terms of company quality stands and technical skills required to perform tasks

 

Key Competencies

  • Integrity without compromise
  • Self-motivated and goal driven
  • Organized with strong administrative skills
  • Focus on quality and awareness of risk with a strong focus on Client delivery
  • Interpersonal skills and ability to effectively collaborate with multiple disciplines both internally and externally
  • Must have proven management skills and the ability to multi-task

 

Requirements

  • A minimum Technical Trade Qualification (Refrigeration, Electrical)
  • Grade 12 or technical equivalent
  • Refrigeration and electrical experience essential particularly in fault finding and problem solving
  • Exceptional knowledge of commercial refrigeration.
  • Valid Driver’s License: Code B

 

Goals

  • Develop good working relationships with clients and staff
  • Add Value to the client’s operations
  • Ensure performance exceeds client’s expectations, secures ongoing contracts and ensures sustainable long-term relationships

 

Package

 

Negotiable based on experience and qualifications.

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